Participant Perspectives on Community Health Workers' Critical Role in Their Experience of the Pathways Program to Address Complex Needs.

Authors

Sarah E Roth, Center for Outcomes Research and Education (CORE), Providence St. Joseph Health, Portland, Oregon.Follow
Katherine Marsi, Center for Outcomes Research and Education (CORE), Providence St. Joseph Health, Portland, Oregon.Follow
Ben Gronowski, Center for Outcomes Research and Education (CORE), Providence St. Joseph Health, Portland, Oregon.Follow
Hannah Cohen-Cline, Center for Outcomes Research and Education (CORE), Providence St. Joseph Health, Portland, Oregon.Follow
Natalie Kenton, Center for Outcomes Research and Education (CORE), Providence St. Joseph Health, Portland, Oregon.Follow

Document Type

Article

Publication Date

3-21-2023

Publication Title

The Journal of ambulatory care management

Keywords

oregon; core

Abstract

This study aimed to describe participants' experiences of Pathways, a community hub care coordination model, including its impact on their lives and their relationship with the Pathways community health worker (CHW). The research team conducted semistructured, in-depth interviews with Pathways participants (n = 13) and analyzed interviews using thematic analysis. Interviews reveal how Pathways helps individuals navigate systems more confidently, increases access to needed resources, and improves well-being. CHWs defined participants' experience, providing a safe, reliable setting to make progress toward goals. Our findings support the evidence base for Pathways as an effective model of care coordination for people with complex needs.

Department

Population Health

Recommended Citation

Roth, Sarah E; Marsi, Katherine; Gronowski, Ben; Cohen-Cline, Hannah; and Kenton, Natalie, "Participant Perspectives on Community Health Workers' Critical Role in Their Experience of the Pathways Program to Address Complex Needs." (2023). Articles, Abstracts, and Reports. 7170.
https://digitalcommons.providence.org/publications/7170