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Health and Medical Administration | Medicine and Health Sciences | Nursing
Swedish Edmonds 3 year journey to optimize hospital flow by opening a Service Operations Center – flow management hub.
Notable improvements included:
- Patient visit times decreased 27 minutes per patient
- Emergency department (ED) admit times decreased 68 minutes per patient
- Boarding hours decreased 20%.
Health Care Administration
Conference / Event Name
Institute for Healthcare Improvement (IHI) Forum on Quality Improvement in Healthcare
Orlando, FL, United States
Rhynsburger, Jeanne; Palmer, Patty; and Hansen, Michelle, "Service Operations Center Improves Hospital Flow and Reduces ED Boarding!" (2018). Books, Presentations, Posters, Etc.. 18.