Title

Service Operations Center Improves Hospital Flow and Reduces ED Boarding!

Authors

Jeanne Rhynsburger, Providence HealthcareFollow
Patty Palmer, Providence HealthcareFollow
Michelle Hansen, Providence HealthcareFollow

Files

Publication Date

12-2018

Disciplines

Health and Medical Administration | Medicine and Health Sciences | Nursing

Description

Swedish Edmonds 3 year journey to optimize hospital flow by opening a Service Operations Center – flow management hub.

Notable improvements included:

1. Patient visit times decreased 27 minutes per patient
2. Emergency department (ED) admit times decreased 68 minutes per patient
3. Boarding hours decreased 20%.

Department

Quality

Department

Health Care Administration

Department

Emergency Medicine

Conference / Event Name

Institute for Healthcare Improvement (IHI) Forum on Quality Improvement in Healthcare

Location

Orlando, FL, United States

Comments

Storyboard presentation

Recommended Citation

Rhynsburger, Jeanne; Palmer, Patty; and Hansen, Michelle, "Service Operations Center Improves Hospital Flow and Reduces ED Boarding!" (2018). Books, Presentations, Posters, Etc.. 18.
https://digitalcommons.providence.org/other_pubs/18